Experience- 1+ Years
Description
Customer Success Specialist will understand a customer’s business, focus on
driving business and technical value to the customer and deliver an impactful
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engagement. They build relationships with key stakeholders, act as an escalation
point for issues that impact client success and create opportunities for optimal
product adoption. As a Specialist your position will be to make sure you aim to
expand our customers’ adoption, retention, and ultimately, success.
Job Summary -
● Professionally manage relationships with a portfolio of assigned accounts.
● Build strong relationships with the customers.
● Build and maintain strong, trusted working relationships with key decision-
makers and power users starting from onboarding and throughout the
customer lifecycle.
● Gain a thorough understanding of assigned client’s needs, objectives, and
processes to ensure that they successfully adopt and use the product.
● Identify risks to client success and aggressively/proactively engage the client
whenever there’s an identified retention issue.
● Develop and execute plans for customers who may be at risk.
● Drive resolution of escalated account issues in coordination with Billing,
Support, and other departments.
● Gain and maintain expert knowledge of the product.
● Be a voice for accounts internally and help senior leadership understand
product concerns, shortcomings, and missing features that are retention risks.
Qualifications :
● 1 years proven success in Customer Success/Account
Management/Consulting role for a SaaS/product company
● Proven expertise in handling enterprise customers across India.
● Proven track record of building strong executive level relationships.
● Experience with account portfolio planning, management, and prioritization.
● Strong project management capability and ability to multitask.
● High attention to detail and willingness to get “in the weeds” to fix a problem.
● Knowledge of customer success best practices.
● Experience driving client adoption of technology or software product
● Exceptional communication and relationship management skills
Job Types: Full-time, Regular / Permanent
Salary: ₹24,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
